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| amazon -how am the return and chat with amazon |
WEBSITE LINK-WWW.AMAZON.IN
EMAIL-ID -cs-reply@amazon.in FOR RETURN AND ANY PROBLEM RELATED TO PRODUCT
General Returns Policy
- Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Amazon.in.
- If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Amazon through Amazon.in Home Services. Subject to Amazon.in Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.
- Return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
- If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Amazon shall not be liable in any manner for any misuse or usage of such information.
- Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
- Products marked as "non-returnable" on the product detail page cannot be returned.
- Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.
Amazon Digital Devices
| Category | Return Policy |
| Echo & Alexa, Fire TV Stick, Kindle E-Readers & eBooks and Amazon Accessories for these devices |
10 days Refund only
For warranty related information please check Amazon Device Return Policies.
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Movies, Music & Video Games
| Category | Return Policy |
| Movies & TV Shows, Music | Non-returnable
This item is non-returnable due to the consumable (digital) nature of the product.
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| Musical Instruments |
10 Days Replacement only
This item is eligible for a free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Non Returnable- For all Wind Instruments (Harmonicas & Flutes)
This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.
However, in the unlikely event of damaged, defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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| Video Games (Accessories and Games) |
10 days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Non-returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.
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| Gaming Consoles |
10 Days Replacement only
This item is eligible for a free replacement, within 10 days of delivery, in an unlikely event of the damaged, defective or different items delivered to you.
Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.
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Books
| Category | Return Policy |
| Books |
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with outer box or case, CDs, user manual, warranty cards, coupons and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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| Used Books |
10 Days Refund Only
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Mobiles, Computers
| Category | Return Policy |
| Mobiles (new and Renewed) |
10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
For device-related issues in:
We'll provide a resolution on the basis of the Blancco app diagnostic results. In certain cases, we may also schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for for a successful return pick-up.
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| Mobile Accessories (new and Renewed) |
10 Days Returnable
This item is eligible for free replacement/refund, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
10 Days Replacement only: Power Banks (new and certified refurbished)
Non-Returnable: Screen guards, screen protectors and tempered glasses
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| Tablets (new and Renewed), Laptops (new and Renewed), Work Space and Gadget Accessories |
10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.
For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.
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| Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink |
10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.
For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.
Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.
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| Office & Stationery Supplies (new and Renewed) |
10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.
Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.
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| Printers, Networking Devices (new and Renewed) |
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with outer box or case, CDs, user manual, warranty cards, coupons and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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| Software |
10 Days Returnable
For software-related technical or installation issues, please contact the brand directly. In case of damages, you may return the product for a full refund.
Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns. |
TV, Appliances, Electronics
| Category | Return Policy |
| Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave. |
10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.
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| Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Headphones, Speakers & Home Theaters |
10 Days Returnable
This item is eligible for free replacement/refund, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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Home
| Category | Return Policy |
| Home (new and Renewed) |
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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| Wax candles, Wall stickers |
Non Returnable
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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| Furniture |
10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
If you report an issue , we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.
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| Pet – Habitats & Supplies, Apparel & Leashes, Training & Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights |
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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| Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids |
Non Returnable
This item is non-returnable due to hygiene and consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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Home Improvement
| Category | Return Policy |
| All cleaning, plumbing & painting supplies (like Mops, Paints, brushes etc.), Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, Sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks) and Building materials & Ladders |
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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Kitchen
| Category | Return Policy |
| Kitchen (new & Renewed) |
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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| All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.) |
10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
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Toys and Baby Products
| Category | Return Policy |
| Toys (new and Renewed) |
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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| Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products |
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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| Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor |
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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Sports, Fitness, and Outdoors
Beauty, Health, and Groceries
Clothing and Accessories
| Category | Return Policy |
| Clothing, Shoes and Accessories |
30 Day Free Returns & Exchange
This item is eligible for return within 30 days of delivery. You can exchange this item for a different size/color or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions.
However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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Jewellery, Watches, and Eyewear
| Category | Return Policy |
| Precious Jewellery, Fashion/Imitation Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished) |
30 Days Replacement/Refund
This item is eligible for return within 30 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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| Smartwatches/ Activity Tracker (new and certified refurbished) |
10 Days Replacement
In the unlikely event that you received a damaged or defective or a different from ordered product, you can avail free replacement of the product.
If you want to replace this item, please keep the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer's box/packaging. Failure may make the item ineligible for replacement.
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| Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion | Non-Returnable |
Handbags and Luggage
| Category | Return Policy |
| Luggage and Handbags |
30 Days Replacement/Refund
This item is eligible for return within 30 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.
Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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Car, Motorbike, and Industrial
Inspect and Buy
| Category | Return Policy |
| Products with ‘Inspect & Buy’ label | 2 Days Refund only |
Seller Fulfilled Items
Return policies that are exclusively Seller Fulfilled are listed below. For all other categories, the return policies mentioned above apply.
| Category | Return Policy |
| Fine Art, Sports collectibles, Entertainment collectibles, Coin collectibles | Sellers to be informed of the damage / defect within 10 days of delivery. |
Returns, Refunds and Replacements
Frequently asked questions about returns, refunds and replacements
What can I return?
You may request returns for most items you buy from sellers listed on Amazon.in that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or Amazon.in Returns policy.
Items are returnable if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Amazon.in.
How to return items?
Go to Your Orders to initiate a return.
Note: If you need to contact the seller for a return and the seller fails to address your query in two business days, the Amazon A-to-z Guarantee is available to you.
What are the return guidelines?
Following are the return guidelines:
- Your address and the item that you wish to return must be eligible for return.
- If the return is not eligible for Pickup, a Self-Return option will be given.
- Once the return is received, you will, in accordance with Amazon.in Refund Policy, be issued a refund to your original payment method.
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Amazon account (as Amazon Pay balance).
For more details, please see our Return Pick up and Self Ship Guidelines.
Where can I view status of return?
- Locate the item from Your Orders
- Select Return/Refund status
When will I get my refund?
Following are the refund processing timelines after the item is received by Amazon or the Seller notifies us of the receipt of the return:
| Refund method | Refund Time-frame | |
 FBA orders | Seller-Fulfilled orders | |
| Prepaid Orders | ||
| Amazon Pay Balance | 2 hours | |
| Credit/Debit Card | 2-4 Business Days | 3-5 Business Days |
| Net Banking (Credited to Bank Account) | ||
| UPI Linked Bank Account | 2-4 business days | |
| Pay on Delivery Orders | ||
| NEFT to Bank Account | 2-4 Business Days | 3-5 Business Days |
| Amazon Pay Balance | 2 hours | |
| Paper Cheque | 8-10 business days | |
For more details, please see Amazon.in Refund Policy
Can my order be replaced?
Only Fulfilled by Amazon items, 
Prime eligible items and few Seller Fulfilled items can be replaced.
Fulfilled by Amazon items, Prime eligible items and few Seller Fulfilled items can be replaced.
If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.
For more details, please see Amazon.in Replacement Policy.
How can I return a Gift?
Please visit the Gift Returns option and enter the Order Number to initiate a return. Detailed guidance on this process can be found here.
You can also return a gift item in exchange for an Amazon Pay Gift Card, if the gift giver has sent a Gift Receipt to you. For guidance on returning a gift item using a gift receipt, please see Gift Receipts
How can I return a Gift Card?
Gift cards once purchased cannot be cancelled or returned due to regulatory restrictions.
If you need help with adding gift card balance to your account or using it, please visit this page.
Can I return a Global Store Product?
The General Returns Policy is applicable for all Amazon Global Store Products. Eligible products can be returned through courier Pick-up or Self-return. We only offer Self-Return for products worth more than INR 25,000.
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